Pilot Ball Caps, Information page

PILOT BALL CAPS .com / about

Quality Pilot Ball Caps - INFORMATION PAGE. All pilot wings are direct-embroidered on comfortable, low-profile hats. Air Force, Navy, Army, Marines, Airlines & more. All embroidery done right here in the U.S.A.!

INFORMATION PAGE - SATISFACTION GUARANTEED

This all started because I couldn't find a decent pilot wings ball cap.

No surprises. First Class shipping at my cost, starting at $3.00. International shipping available. One size fits most (best fit 6-7/8 to 7-1/2).

SHOP @ PILOT BALL CAPS

About Pilot Ball Caps: It all started when I couldn't find a Northwest Airlines Pilot wings ball cap. So I started making the kind of ball cap that I wanted. I liked them so much (as did my new customers), that I expanded to my Air Force wings, then Navy. As I got more interest, there came more requests for different designs. We've got many compliments over the years about our hats and our customer service. That's because we put our customers first, ship your ball cap as fast as we can...and always (try to) communicate quickly to address any problems. I've been burned by some eBay sellers, and vowed to always take care of my customer like it was personal. Plus we get to hear a lot of great personal aviation stories through our customer contact. Thanks for stopping by....Spud

Payments: Secure PayPal Merchant services. You can pay using a major credit card or your PayPal account. If you want to pay by personal check (U.S. customers only), add $3.00 (+$1.00 for each additional ball cap) for shipping, and make check payable to : Mike McClure, P.O. Box 1275, Canton, MI 48187. If the PayPal button doesn't work, refresh your screen and try again.

Shipping: all Pilot Ball Caps are boxed, and shipped via USPS First Class Mail. Shipping and Handling start with $3.00 for the first hat, then $1.00 for each additional. Orders of four or more are shipped First Class in two boxes or via USPS Priority Mail. International shipping to Europe, Canada and select Worldwide locations is available. International shipping rates apply and start at $13.90 (due to a recent increase in postal rates). Handling charge ($1.00) applies to international shipping. You must confirm your correct address. Shipments returned due to an incorrect address will be re-sent at buyer's expense.

Return policy: I want you to be happy with your Pilot Ball Cap... If you don't like it, don't want it, or feel it is defective...send it back to me. I'll refund the purchase price (minus shipping), or if it needs to be replaced, I will pay return shipping back to you with another item (U.S. and Canadian customers only). I normally allow 14 days from when you receive the ball cap. If you have a problem with, or question about any of my products, please email me ('Spud') at: spud@pilotballcaps.com You must confirm your correct address. Shipments returned due to an incorrect address will be re-sent at buyer's expense.

About the ball caps: My ball caps are embroidered here in the U.S. (in Wisconsin) on stock from China. Hat sizes adjust from approximately 6 7/8 to 7 1/2. They will go larger and smaller, but these are the sizes that look and fit best. The military-style hat bill is 2 7/8 inches from the cap, and is shorter than many structured hat bills. They are unstructured, and during the embroidery process, sometimes the wings don't exactly match up with the center seam. All wings are centered on the ball cap, but sometimes (if you look hard enough) appear off center on part of the seam. Most are perfect, but some will be up to 1/16th of an inch off on that seam. Hard as I have tried, I still get hats slightly off while the actual wings logo is centered on the hat. I didn't even notice until a pilot buddy brought it up to me, so you probably wouldn't notice it either. Being that the hats are "unstructured", they are NOT stiff, and mold to the crown or your head. They have a more relaxed and wrinkled look. If you like the "trucker" style ball cap, you will not like my product.

Privacy: Your privacy is as important as mine. I will not sell, send or otherwise use your information in any way except to communicate with you regarding your purchase and share relevant information between you and I. Any correspondence between you and I may be posted under my Customer Feedback page, unless you request otherwise. If you wish to be removed from my contact list, just email me, and I'll take care of it.

FAQs Frequently Asked Questions

Q: How much is shipping? A: Shipping is $3.00 for the first hat via USPS First Class Mail (which is my actual cost), then goes up $1.00 for each additional hat shipped. Orders of five or more hats sent in two boxes First Class, or one via USPS Priority Mail. International shipping generally is about $13.90 and goes up by quantity. If PayPal overcharges for shipping, I refund the overage once international shipping has been calculated.

Q: Why don't you have 'free domestic shipping"? A: Simple....there's no such thing. If I had free shipping, the cost of each hat would go up, and it costs my customers more to buy multiple hats. Easy answer... to save my customers money.

Q: Can I use my FEDEX account to ship the ball caps? A: Yes. Processing time will increase, and you'll still be charged for shipping, but the shipping charge will be refunded to you, minus a $1.00 handling charge.

Q: What sizes are the ball caps? A: The hats are adjustable from 6-7/8 to 7-1/2.

Q: Do you have fitted hats? A: No, just the adjustable styles shown on the website.

Q: What other colors are available? A: Only the colors shown for each design are available. As new colors are introduced, they are posted on the site. Most come in navy blue, stone/khaki, black, and green camo. As I sell out of the camo hats, they will be replaced by olive drab.

Q: Do you make custom embroidered hats? A: Yes, but only for orders of 36 hats. I will do a custom pilot design for as few as 15 hats, but we must agree on the design, and there is no discount available on new custom designs.

Q: Are there discounts available. A: Yes. I do sell in bulk to retailers, as well as give shipping breaks and volume discounts on certain orders. Contact me for more details at spud@pilotballcaps.com.

Q: The hat bill looks fairly long. What size are the bills? A: Actually, they're a military-style bill, a touch shorter than many golf-style hats. The cap bills all measure 2 3/4 inches on center.

Q: Some wings look off center. Are the wings centered on the cap? A: Yes, all wings are centered on the cap. Sometimes with direct - embroidery the wings will be off center from the cap seam, which may give that appearance.

Q: Do your hats have reinforced crowns or fronts? A: No, they're unstructured, so they're relaxed and "floppy" by design.

Q: Why don't you have "Air Force", "Navy", "Delta" etc. over the wings? A: These ball caps are for the people who know who they are, and the people who acknowledge the wings are the people we associate with. If you have to tell someone what they mean, they don't really need to know.

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Thanks for visiting, and be sure to email me (pilotballcaps@gmail.com) if you have any suggestions for my site, Spud.

Fly the Airplane. Do Not Hurry. Cancel the Warning, Identify the Emergency, Read the Checklist.

View my blog at http://pilotballcaps.blogspot.com/

Many thanks to: Will, who set me up on his server and helped me get started (and takes care of Anne). And although Charlie had nothing to do with this... thank you for being special, and reminding me that everyone is a little autistic in their own way! Thanks Sam, I always knew you were your Mother's son. Best of luck.

Thanks! Spud